TrustPrints Refund Policy
Since all orders are made to custom specifications, we don't allow cancellation with refund or credit after proof acceptance or after the proof-bypass window is passed, nor do we allow returns on completed orders. However, if you're unhappy with your order and feel like we didn't do a great job, please contact us within 30 working days of receiving the order, and we'll do our best to rectify the situation. Should we, in our sole discretion, decide to replace any products or to refund or credit to you any amounts paid for an order, that replacement, refund, or credit shall constitute our entire, sole, and exclusive liability, and your sole and exclusive remedy, with respect to that order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Because our products are customized products, we do not support returns or exchanges except for product quality problems. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please contact us
Trustprints Paper Packaging company, No. 342 Heping Road, Shijiazhuang, China, 050000
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