+86 18329092593sales@trustprints.com

Shipping Policy

TrustPrints Shipping Policy

All customized packaging orders ship from our Chinese factory warehouse located in Zhejiang. Customized orders are typically produced within 10-15 working days. The regular customized orders are shipped by express couriers, such as UPS, FedEx, TNT, EMS, and DPD. Transit time is about 8-15 working days to deliver them by air shipping method. 

We also offer the sea or railway shipping method options. If ship by sea, it takes about 30-40 working days to deliver them. If shipped by railway, it takes about 40-60 working days to deliver them. Regarding the accurate production and shipping lead time, please kindly note to contact our sales.

Yes, we ship globally. Any VAT, tariffs, customs, and import duties are not included in the unit price or shipping costs and are collected upon delivery. All the taxes mentioned above shall be borne by the purchaser. (Free courier fee)

Please note that all production and delivery dates that we may provide to you are estimates only. Shipping and delivery for orders are fulfilled by third-party shipping couriers and freight companies. While TrustPrints uses reasonable efforts to prevent the production and delivery delays, in no case shall TrustPrints be liable for any consequential or other damages resulting from any such delays. Notwithstanding the foregoing, if applicable, TrustPrints will refund or waive rush charges in the event of a delay. The customer has no right to cancel an order as a result of any delay.

In addition, TrustPrints assumes no monetary liability for damage to customer products as a result of shipping, as damages are solely the responsibility of the courier or freight company fulfilling the delivery. In the event that the customer receives damaged products, TrustPrints will assist the customer in opening an investigation to claim damages and compensation from the respective shipping company and initiate a resolution.

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Trustprints Paper Packaging company, No. 342 Heping Road, Shijiazhuang, China, 050000

+86 183 2909 2593